Privacy Policy

By visiting the website located at https://click.social and any other applications and features (collectively, the “Site”) and using the services (the “Services”) provided by ClickSocial Ltd. (“ClickSocial” or “us”), you consent to our use and processing of your information as set forth herein. This Privacy Policy covers ClickSocial’s treatment of personal information that ClickSocial gathers when you are on the Site or use the Services and that our customers and business partners share with ClickSocial. These privacy practices apply to ClickSocial’s customers and any internet users that visit the websites, applications or other features offered by ClickSocial’s customers (collectively, “Customer Sites”). This policy does not apply to third parties that ClickSocial does not own or control.

Any order forms or additional agreements to which users agree governing the provision of optional ClickSocial features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such order forms or additional agreements carefully.

Collection of Information from Customer Site End Users

This section describes our policies for internet users that visit Customer Sites.

Information Collected by ClickSocial

In the course of providing user and usage data analytics Services to our customers, ClickSocial collects both non-personally identifiable and personally identifiable information about end users of Customer Sites. Personally Identifiable Information (“PII”) collected by ClickSocial includes data such as your name, address, phone number, or email address, which you have provided to the Customer Site. ClickSocial will not collect your password for any Customer Site or credit card information you have supplied to any Customer Site. We do not purchase or receive information about you from third parties (other than our customers).

ClickSocial also collects non-personally identifiable information about you from Customer Sites you visit, including the following types of data:

Standard Data – common information found in every communication sent over the internet. Using this information, ClickSocial can infer information such as browser type (e.g., Chrome or Internet Explorer); operating system (e.g,. Macintosh or Windows); browser language (e.g., Java or Unix); and internet service provider (e.g., Verizon Fios or AOL)

Clickstream Data – ClickSocial can infer how you use our Customer Sites and various pages on the internet.

ClickSocial may use this PII and non-personally identifiable information to provide our Services to our customers.

Aggregated Personal Information: In an ongoing effort to better understand and serve the users of the Services, ClickSocial often conducts research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and ClickSocial may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. ClickSocial may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. We partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you. We may share personal information with them if you have submitted such information to us, such as your email address, solely in hashed, or non-human readable form. Our partners may link the personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms over time for advertising, analytics, attribution, and reporting purposes. To learn more about interest-based advertising in general and to opt out, please visit http://www.aboutads.info/choices.

Cookies

Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Like most internet sites, ClickSocial uses cookies to enhance our users’ and customers’ experience on the internet. These cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. To disable cookies set by ClickSocial, simply contact us at jack@click.social and we will provide you with an opt-out.

Data Retention

Cookies set on behalf of ClickSocial expire after three years and the expiration date updates every time you encounter our server. ClickSocial retains standard web log data 10 years after you visit a Customer Site, and aggregations and reports for up to 20 years after you visit a Customer Site.

Consumer Choice and Access

The process for individual internet users to review and/or request changes to their PII collected by ClickSocial is outlined in the Additional Policies section below.

Collection of Information from ClickSocial Customers

This section describes our policies for end users of the ClickSocial Site and Services, ClickSocial customers, and corporate partners.

Information You Provide to Us

We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use PII provided by you for such purposes as responding to your requests for Services, customizing the content you see, communicating with you about our products, and marketing our Services to you.

In order for you to use all of our features, you must register with ClickSocial. We require your e-mail address and password during the registration process.

Further information may be required if you choose to purchase paid components of the Services, such as credit card and billing information. ClickSocial uses third party partners for credit card processing who may require and store your credit card and billing information.

Automatic Information

We receive and store certain types of information whenever you interact with us. ClickSocial automatically receives and records “traffic data” on our server logs from your browser including your IP address, ClickSocial cookie information, and pages you request. ClickSocial uses this traffic data to analyze trends and administer the Site. Our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often users use different parts of the Site and Services. In addition, we may provide statistical collective user information, not information about you personally, to our partners so that they understand how often people use specific components of our Site and Services.

E-mail Communications

If you purchase ClickSocial’s online tools to collect and analyze user and usage data for your Customer Site through the Site or Services, ClickSocial will communicate with you about the services you purchase by e-mail. You consent to receiving such confirmations by e-mail. If you contact us via e-mail through the Site, we may retain a record of your contact information and any information you provide us in your message to respond to you. We may receive a confirmation when you open an e-mail from ClickSocial.

We may also send e-mails with service updates, news or promotions. If you do not want to receive e-mail from us, please contact us at jack@click.social. If you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site and Services.

Information From Other Sources

To improve our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.

Disclosure of Information

There are certain circumstances in which we may share your Personal Information or other information with third parties without further notice to you, as set forth below:

End Customers: If you enter your Personal Information in any Tool on an End Customer’s website, we may share such Personal Information with the applicable End Customer and such End Customer’s service providers, as requested by such End Customer.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.

Related Companies: We may also share your Personal Information with our affiliates for purposes consistent with this Policy.

Agents, Consultants and Related Third Parties: ClickSocial, like many businesses, sometimes hires other companies or individuals to perform certain business-related functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: ClickSocial may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of ClickSocial, (c) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (d) protect against legal

Affiliated Businesses We Do Not Control

ClickSocial may provide services or sell products jointly with affiliated businesses. We will share customer information that is related to such transactions with those affiliated businesses. ClickSocial may share aggregated demographic information with customers in connection with the provision of the Services.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do.

Financial and billing information is collected through the Site and Services directly by a third-party intermediary and is used solely to bill for the Services. ClickSocial does not receive your billing information from this third-party intermediary, who may store, retain, and use the information provided solely for the purpose of credit card processing.

Promotional Offers

We may send offers to our customers on behalf of other businesses or provide our customers with the opportunity to notify end users directly of promotions by text messages or e-mail. If you do not wish to receive these offers, please e-mail us at jack@click.social.

Additional Policies, Information Security

Your ClickSocial account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While ClickSocial uses commercially reasonable means to secure your information, we do not guarantee that your personal information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.

Accessing Information

You are able to access, add to and update certain information about you. When you update information, however, we often maintain a copy of the unrevised information in our records. You may deactivate your ClickSocial account by following the deactivation process set forth on the Site. Some information may remain in our records after deletion of your account. Please contact us at jack@click.social if you have questions or concerns about accessing your PII.

Conditions of Use

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages, dispute resolution, and application of Singapore state law.

International Visitors

For users outside United States, please note that any data or PII you enter into the Services or Site will be transferred out of your country and into United States. You consent to such transfer through your use of the Services and Site. You also warrant that you have the right to transfer such information outside your country and into United States.

Use of ClickSocial by Children

ClickSocial is not intended for children. If you are under 13, you may use the Site and Services only with the supervision of your parent or guardian.

Third Party Sites

The Site and Services may permit you to link to other websites on the Internet, and other websites may contain links to the Site or Services. These other websites are not under ClickSocial’s control and ClickSocial is not responsible for the privacy or security practices or the content of such websites.

Changes to this Privacy Policy

ClickSocial may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

Questions or Concerns

If you have any questions or concerns regarding privacy at ClickSocial, please send us a detailed message to jack@click.social. Your privacy is important to us and we will make every effort to resolve your concerns.

ClickSocial Apps privacy policy

Having a privacy policy for your app helps assure merchants that their data is being treated in an ethical and transparent manner. This template can be used as a guide in crafting your own app privacy policy. If you have any concerns about whether your app’s usage of data is captured within the template provided below, then consult a lawyer for advice.

ClickSocial Apps Privacy Policy

ClickSocial Apps provides a variety of useful tools to merchants who use Shopify to power and upgrade their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use ClickSocial Apps in connection with your Shopify-supported store.

What Personal Information Do ClickSocial Apps Collect?

When you install the ClickSocial Apps, we are automatically able to access certain types of information from your Shopify account. The kinds of information we access from you are your name, email address, mailing address, and phone number.

Additionally, we collect the following types of personal information from you once you have installed the ClickSocial Apps. We will collect the information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number

We collect personal information using the following technologies:

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate ClickSocial Apps. Additionally, we use this personal information to communicate with you, optimize or improve ClickSocial Apps and provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We do not share your Personal Information with any third parties. We just collect your personal information to enhance the services, communicate with merchants and help your store to operate effectively.

We will provide services for merchants or customers in Europe. If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jack@click.social or by mail using the details provided below:


The Old Post Office, 41-43 Market Place
Chippenham, Wiltshire, England. SN15 3HR